Refund Policy

Merchants are responsible for maintaining clear refund/cancellation policies.

Refund requests should generally be directed to the merchant unless PKPay+ support is specifically responsible under the applicable service.

Approved refunds are subject to applicable payment-method and processing timelines.

Chargebacks and payment disputes are handled according to applicable network, bank, wallet and partner rules.

PKPay+ may request information or documentation relating to disputed transactions.